Effective Date: July 29, 2020

This Privacy Policy explains how A to Z Cleaning Expert (“we,” “us,” or “the Company”) collects, uses, discloses, and protects the personal information of clients, employees, and contractors in connection with our services in Ontario and Quebec.

We are committed to safeguarding your privacy and ensuring that all personal data is handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25 (formerly Bill 64).

1. Scope of this Policy
This Policy applies to all information collected by A to Z Cleaning Expert through our website, email, phone, SMS, and in-person communications, as well as third-party platforms used for payments, marketing, and analytics. By engaging with our services or communicating with us, you consent to the practices described in this Policy.

2. Information We Collect
We collect only the information necessary to provide our services effectively and comply with legal obligations. This may include:
– Client information: name, address, email, phone, property details, payment information, and booking history.
– Employee & contractor information: contact details, employment records, tax identification, and payroll data.
– Website & marketing data: IP address, browser information, cookies, and analytics.

3. How We Use Your Information
We use the information collected to:
– Schedule and deliver cleaning services
– Manage payments and invoicing
– Communicate confirmations, updates, or feedback
– Recruit and manage employees and contractors
– Improve our website and marketing performance
– Comply with legal and regulatory obligations

4. Legal Basis for Processing
We process personal information under the following legal bases:
– Contractual necessity to perform agreed services
– Consent provided by you
– Legitimate business interests (e.g., service improvement, recordkeeping)
– Legal obligations under federal and provincial law

5. How We Share Information
We share limited personal data with trusted third-party providers who assist in business operations, including:
– Payment processors: Stripe, Square, PayPal
– Marketing & communication tools: Mailchimp, Google Workspace
– Analytics: Google Analytics, Meta Business Tools
– Cloud and data storage: Microsoft, Google, or other secure hosts
All third parties are required to maintain confidentiality and comply with privacy laws. We do not sell or trade personal information.

6. Data Retention
We retain information only as long as necessary to fulfill the purposes outlined in this Policy or meet legal requirements. Once no longer needed, data is securely deleted or anonymized.

7. Data Security
We use administrative, technical, and physical safeguards to protect information, including encryption, limited employee access, password security, and system monitoring. While we take precautions, no digital system is 100% secure.

8. Your Rights
Under Canadian and Quebec law, you have the right to access, correct, or request deletion of your personal data, withdraw consent, or request data portability where applicable. To exercise these rights, contact our Privacy Officer. Proof of identity may be required.

9. Cookies and Tracking
Our website uses cookies to enable functionality and analyze usage. You may disable cookies in your browser, though some features may be limited.

10. International Data Transfers
Some data may be processed outside Canada. We ensure that such transfers comply with Canadian and provincial privacy standards through contractual safeguards.

11. Email Marketing
By subscribing to our updates, you consent to receiving marketing emails from A to Z Cleaning Expert. You may unsubscribe anytime via the provided link or by contacting us.

12. Links to External Sites
Our website may contain links to other websites. We are not responsible for their privacy practices. Review external privacy policies before sharing personal data.

13. Changes to this Policy
We may update this Privacy Policy at any time. Updates will be posted on our website with the revised effective date. Continued use of our services after changes constitutes acceptance of the updated Policy.

 Contact Us
For questions or to exercise your rights, please contact:
Privacy Officer
A to Z Cleaning Expert
Email: privacy@atozcleaningexpert.com
Phone: +1 613 505 4688

© A to Z Cleaning Expert — All Rights Reserved